Terms and Conditions - Service Agreement as at 4th March 2010

1. DEFINITIONS
1.1 "the Service" refers to the Internet Access Service provided by APEX Internet to the customer through dial-up or Broadband connection the use of which is governed by these terms and conditions.
1.2 "User ID" is a unique user identification which enables you to access your Account.
1.3 "Password" is your secret password which is required for security and protection of your Account.

2. GENERAL
2.1 You are responsible for payment of any usage you make of the Service including any excess charges in accordance with the prices listed for the pricing plan you select.
2.2 You must notify APEX Internet in advance when the account or Service is no longer required.
2.3 Until this notice is given, you will still be incurring monthly and any other contractual charges.
2.4 Refunds & Returns Refunds are provided via credit card. If a refund is required by other means than a credit card a Handling fee of $10.00 will be applied.
In no event, other than the wilful termination of an account by Apex Internet, will any refund be given to the User.
In the event that Apex Internet chooses to close an account the User understands and agrees that the Users only compensation would be a prorated refund for the current period that User has already paid.
2.5 Service Delivery Timeframes The services provided by Apex Internet adhere to the following general delivery timeframes, These timeframes may extend due to unforseen or additional curcumstances beyond the control of Apex Internet.

• TransACT Broadband - 24 Hours (provided that a connection to TransACT's TransWEB cable service is already activated)
• ADSL Broadband - Apex Internet cannot control connection timeframes however the quoted timeframe for an ADSL connection to be completed once ordered by Apex Internet is 5-20 business days altho it is generally less. Note the service cannot be ordered unless the order form is completed correctly, the line for the connection is active at the correct address and the applicable establishment fee (and any hardware ordered) has been paid in full.
• Dialup & Other Services - These services have an altering delivery timeframe that will be discussed and arranged with the client at the time of the signup.

3. FAIR USE POLICY (applies to dial-up plans)
3.1 Premium plans have a 12 hour maximum connect time limit.
3.2 Maximum (unlimited) plans have a 4 hour maximum connect time limit.
3.3 During the busy periods, if all the lines become full and you are the longest standing user that has been connected for over 1 hour you may be disconnected and blocked from reconnecting for 15 minutes.
3.4 APEX also reserves the right to limit customers connection speed without notification if its deemed to be a serious burden on the network.

4. OUR RESPONSIBILITIES
4.1 We provide you with the Service and with an Account, User ID and Password to enable you to access the Service.
4.2 Although we will make every reasonable effort to provide a continuous Service we do not warrant that the Service will be uninterrupted or free from defects.
4.3 Our liability for negligence or breach of contract or for any loss or damage suffered by you or any third party as a result of our failure to provide the Service or any disruptions in the Service or problems with the Service, is limited, at our option and to the extent permitted by law, to resupplying the Service, or to refunding the money paid for the Service.

5. YOUR RESPONSIBILITIES
5.1 You are responsible for providing all the equipment and software necessary to access the Service and for the cost of telephone calls and any other incidental costs involved in accessing the Service.
5.2 You are responsible for any use that you make of the Service and any use that anybody else makes of the Service through your Account.
5.3 You must provide adequate security for your User ID and Password and you must not permit any person to use your Account except with your express permission and under your personal supervision.
5.4 You use the Service entirely at your own risk. We make no warranties in relation to the content and range of information available through the Service. We do not warrant that the information is accurate, useful or fit for any purpose.
5.5 We are not liable for any loss or damage suffered by you or anyone else as a result of using the Service or any information obtained through the Service.
5.6 You must not use the Service for any activity or purpose which is illegal or fraudulent in nature or which breaches any laws or which breaches any intellectual property rights or copyright.
5.7 We are not responsible for the content of your web pages and any other material of yours that resides on disk space on our computers and for the content of any material that you upload through the Service either onto our computers or to any other location on the Internet.
5.8 You acknowledge and accept that we do not check such content and it is your responsibility to ensure that such material does not breach any intellectual property rights or copyright or any standards, content requirements or codes promulgated by any relevant authority.
You indemnify us from and against all actions, claims, suits, demands, liabilities, costs or expenses arising out of or in any way connected to your use of the Service.

6. PAYMENT OF ACCOUNT
6.1 All usage made under the Service must be paid for including any excess usage.
6.2 The customer agrees that if excess usage charges accrue during the subscription month, APEX may make a partial charge on the customer's credit card for those excess charges to date. The customer will be sent notification by email every time their credit card is charged.
6.3 The customer understands and agrees that they will continue to be charged for the on-going Service until they have notified APEX Internet in writing with one weeks prior notice that they wish the Service to be terminated. Seven days notice is essential otherwise a new month's subscription will be charged.
6.4 Charges are applied based on the fact that the Service is available to the customer. If the customer fails to give the proper notice to terminate the account monthly subscription charges will apply regardless of whether the Service was actively used during the period or not.
6.5 Our policy is that Cash Accounts must be kept in credit at all times (except where customers have applied for and established a line-of-credit).
6.6 Excess usage charges are charged against the account as soon as they begin to accrue. Therefore accounts not on automatic payment (ie; accounts with no automatic credit card payment authority or direct debit authority) ["Cash Accounts"] will be in Debit as soon as the Included Data Allowance in passed.
6.7 If a Cash Account is in Debit for more than $20 or for more than 2 weeks, our accounting system may automatically disconnect the account. Therefore we advise Cash Account customers to pay a credit into their accounts if they expect to be using above the Included Data Allowance. This is not compulsory but will safeguard against your account being disconnected.
6.8 Accounts paid more than 14 days late will incur a $2.50 administration charge. Accounts remaining unpaid for more that 3 months will incur a $45 collection fee.

7. ADDITIONAL TERMS AND CONDITIONS FOR BROADBAND CUSTOMERS
7.1 All usage made under the Service must be paid for including any excess usage.
7.2 CUSTOMERS ARE ADVISED THAT BROADBAND INTERNET CONNECTIONS ARE FAST CONNECTIONS AND CAN POTENTIALLY DOWNLOAD DATA VERY QUICKLY WHICH CAN RESULT IN HIGH COSTS.
7.3 THE CUSTOMER IS RESPONSIBLE FOR PAYMENT OF ALL USAGE THROUGH THEIR CONNECTION AND IS RESPONSIBLE FOR CHECKING AND MONITORING THEIR OWN USAGE.

8. TERMINATION
8.1 We reserve the right to terminate the Service to you without notice if you abuse the Service.What constitutes "abuse" will be entirely determined by us.
8.2 Bulk unsolicited e-mail/news postings are not allowed and are just cause for termination.
8.3 Any material which causes excessive traffic or results in our links being flooded will be removed or stopped.

9. MISCELLANEOUS
9.1 This agreement is governed by the laws in force in the Australian Capital Territory and each party hereto submits to the exclusive jurisdiction of the courts of the Australian Capital Territory.
9.2 APEX Internet reserves the right to modify the terms and conditions from time to time.